Credit note is a document that credits (specified and agreed amount) towards sale made. For example, we are selling furniture and customer wrote to us, that furniture arrived damaged, but they still like to keep it. We raise a credit note for the damaged part, say we agreed to reimburse 10 pounds or dollars. There are a few ways to go about refunding the credit note amount: First one – is to make a cash payment to the customer’s account. Second one- is apply the credit note directly to the sales invoice, if that purchase was on credit, therefore reducing the amount due to be paid. Lastly, we may offer a credit amount towards a next invoice, if invoice was already paid and by this we will also reduce amount to be paid by the customer. Credit note should mention: Credit note number Date of credit note Sales invoice this credit note is referred to Amount credited back Reason for the credit note Description of items credit, units, price per unit Total amount of